Engage Aotearoa

Community Support Services

Community Support Services

This is a list community-based services that provide different kinds of social support, information, activities and resources for people experiencing mental-health problems and related challenges like grief, addictions, substance abuse, unemployment, financial difficulties, family violence, and social isolation.  Find support-workers, groups, peer support, employment support and more. Some organisations provide multiple services including counselling and therapy. If you are specifically looking for counsellors and therapists, check out the Counsellors and Therapists or the Community Mental Health Centres sections of this directory for more links.

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The following directories list services across the country.

Age Concern
Age Concern provides almost every kind of information and support for older people all around the country – including workshops (e.g. Preparing for Bereavement and Cell Phones for Seniors), social events and advocacy. Age Concern works to serve your needs through a national office and nationwide network of 33 member-branches and associates. Each one provides services, information and advocacy in response to local needs. www.ageconcern.org.nz | 0800 65 2 105 |National office: 178 Willis Street, Wellington

Asian Family Services
Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand.
www.asianfamilyservices.nz/ | 0800 862 342 | admin@pgfnz.org.nz

Alcohol and Drug Foundation
The Alcohol and Drug Foundation provide a range of services across the country in partnership with local providers and national helpline. Their website provides a national directory of alcohol and drug support services and online resources.
https://alcoholdrughelp.org.nz | Helpline 0800 787 797 or text 8681

Big Buddy
Big Buddy mentors fatherless boys in New Zealand. Based on the simple philosophy that boys need good male role models in their lives to become good men.
www.bigbuddy.org.nz | Head Office (09) 828 1358

Bo Ai She
A Chinese Mental Health Peer Support Organisation, Bo Ai She offer Chinese WRAP training and social support from people who have been there.
http://sites.google.com/site/boaishechineseconsumer/home | 09929 3881 | 021 718670 | boaisheadmin@gmail.com

Body Positive Inc.
A group founded by and run for people with HIV/AIDS. They welcome all people living with HIV and AIDS in New Zealand. Body Positive Inc. breaks down isolation and builds a sense of community while advocating on behalf of HIV+ people on a national level. Support groups operating nationally.
www.bodypositive.org.nz/ | Free phone 0800 HIV LINE (0800 448 5463) | office@bodypositive.org.nz
Auckland Office: 09 309 3989  | 1/2 Poynton Terrace, Newton, Auckland

Eating Disorders Association of New Zealand (EDANZ)
EDANZ shares information on supports for eating disorders in NZ and other helpful resources.
0800 2 EDANZ or (09) 5222 679 | info@ed.org.nz | https://www.ed.org.nz/

Emerge Aotearoa
Emerge Aotearoa is a large NGO that provides a wide range of mental-health recovery and rehabilitation services across New Zealand including mobile community support services, respite options, employment support, day programmes, whanau and family support, multisystemic therapy (MST) alongside support for people with intellectual disabilities, hearing impairment, and addictions issues. Emerge operates one of the only peer-led respite houses in New Zealand called Piri Pono (Silverdale). They have head offices in Auckland (south, west, and central), Northland, Midlands, Wellington and Christchurch. Visit their website for contact details of each.
https://emergeaotearoa.org.nz/ | info@emergeaotearoa.org.nz

Dress for Success
Dress for Success helps women get into or return to the workforce by providing them with clothes for a job interview, grooming tips, career advice/help and once they land a job, continued mentoring.  They are not-for-profit organisation and part of a worldwide network, with branches across from Northland to Canterbury.
https://dressforsuccess.org/ | Auckland branch: auckland@dressforsuccess.org | 09 377 2762

Family Works
Family Works services support people experiencing challenging or difficult times to help them make positive changes in their lives, including children, young people and families. They are based in 40 centres nationwide and offer a range of services throughout New Zealand including social work support and coordination, counselling and therapy, parenting programmes, children’s programmes, family dispute resolution service, mentoring and support for young people, family violence prevention, restorative justice, and connection to community supports, groups and networks. Visit their website to find your local service. https://familyworks.org.nz | National Office: 04 473 5164

Fonua Ola
Fonua Ola provides social services across the Auckland region, mainly to the Pacific community, with cultural support workers, cultural youth workers, a family-centred counselling service, parenting programmes and budgeting support. www.fonuaola.org.nz | (09) 270 2089 | Head Office: 32 Station Road, Otahuhu| info@fonuaola.org.nz

This is a 12-step programme similar to Alcoholics Anonymous but for people who experience mental-health challenges.  Grow runs regular free support meetings that bring people who want to change together. Grow operate across New Zealand and you can also find them on MeetUP.com

Hearing Voices Network Aotearoa NZ
Support, information and resources for people who hear voices, run by people who hear voices.  Learn how to cope with and manage voices.  Meet other voice-hearers.  
www.hearingvoices.org.nz |  0272650266 | hvnanz@gmail.com

Kids Need Dads
Kids Need Dads provide support and information for fathers and their children in Auckland, Bay of Plenty, Wellington and Christchurch regions, and have a range of online resources and network opportunities. Services include a men’s refuge centre, weekly support groups, surviving separation groups, and support for supervised visits with children. www.kidzneeddadz.org.nz/ | Crisis Phone 0800 563 123 | Auckland: 09 525 1690 | ceo@kidzneeddadz.org.nz

Male Survivors New Zealand
An organisation that provides support for male survivors of sexual abuse through a national helpline, online chat and email support, and a network of service centres and support groups in Auckland, Waikato, Bay of Plenty, Wellington, Nelson, and Dunedin. Find your local office on their website.
www.safetotalk.nz | Helpline: Call 0800 044 334 | Text support: 4334 | Email support: support@safetotalk.nz

Newcomers Network
Newcomers Network operates groups in most towns in the country – they are a way for people who are new to an area meet other people and get support in a new place, not a mental-health service or support group.

A large NGO provider of mental-health and addictions services across the country with community support, day programmes, residential programmes, respite options, employment support and peer support workers. Contact details for each of their offices across the country are available on their website.

Oranga Tamariki
Oranga Tamariki provide a range of services to support families to keep children and youth safe from violence and abuse. If you are concerned about how you are managing with your children, they operate a 24/7 phone-line you can call if you would like to talk to a social worker about your concerns and what kind of help is available to you. Anyone can refer themselves to Oranga Tamariki to seek support. www.orangatamariki.govt.nz/ | 0508 326 459

Overeaters Anonymous
A network of 12-step support groups, for people who struggle with over-eating, anorexia, bulimia or obesity, with chapters across the country. Auckland: www.aucklandoa.com | (09) 376 3068 | aucklandoa@gmail.com
Hamilton: (07) 839 1599 | oahamigsecretary@gmail.com
Wellington: (04) 384 8821 | overeaters.anonymous.wellington@gmail.com Canterbury: www.oachristchurch.org.nz | (03) 365 3812 | oacanterbury@yahoo.co.nz
Nationwide: www.healthpoint.co.nz/mental-health-addictions/mental-health-addictions/overeaters-anonymous-1/

NZ Aids Foundation Counselling and Support Service
The NZAF provides free counselling and confidential testing for HIV and support around this process with offices in Auckland, Wellington and Christchurch and a range of online resources.
www.nzaf.org.nz/ | 31 Hargreaves St, St Marys Bay, Auckland | 09 303 3124 | contact@nzaf.org.nz
Auckland Burnett Centre: 35 Hargreaves Street, College Hill, Auckland| (09) 309 5560 | contact.burnett@nzaf.org.nz

Salvation Army Oasis Services
The Salvation Army Oasis Services offer support for problem gambling across New Zealand. You can book an appointment or make an inquiry with Oasis via The Salvation Army’s national free hotline and find your local service on their website below.
https://oasis.salvationarmy.org.nz/ | 0800 53 00 00
Auckland office: 18 Allright Place, Mt Wellington | Phone: (09) 638 0801 | auckland.oasis@salvationarmy.org.nz

Salvation Army Bridge Services
The Salvation Army Bridge Services provide free alcohol and addictions support across New Zealand, from Kaitaia all the way to Bluff. Visit their website to find details on where to find your local community or residential Bridge service.

Senior Line
Senior Line is a dedicated national phone service for older people to get information about accessing help and financial support at home, community health services or rest homes. 8am – 4pm. Monday – Friday.
www.seniorline.org.nz/ | 09 375 4395 | 0800 725 46

Shakti New Zealand
Shakti is a national not-for-profit community organisation specialised in the area of women’s development, empowerment and domestic/ family violence intervention, prevention and awareness. They are a specialist provider of culturally competent support services for women, children and families of Asian, African and Middle Eastern origin and provide a 24/7 multi-lingual crisis and help line for migrant and refugee women.
https://shaktiinternational.org/shakati-new-zealand/ | Crisis Line 0800SHAKTI (0800742584) | crisisline@shakti.org.nz  

Skylight offers support groups, workshops, and counselling to those facing tough times of change, loss, trauma and grief, whatever the cause, and whatever their age, with services in Auckland, Thames, New Plymouth, Kapiti, Porirua, Lower Hutt,  Wellington, and Christchurch and a range of online options. Some services are free or low cost and others are charged at private rates.
0800 299 100 | www.skylight.org.nz

Supporting Families
Support for your family and friends to cope with the experience of being a supporter to someone who is going through mental-health problems. With offices across the north and south islands, they offer one-on-one advice, regional help-lines, family support groups, and groups for children who have parents and siblings with mental-health challenges. https://supportingfamilies.org.nz | Northern: 0800732825 | Central North: 0800555434 | Southern: 0800 876 682

Vaka Tautua
Vaka Tautua provide mental health, disability, and addictions support to Pasifika communities across Auckland, Waikato, Hawkes Bay and Canterbury, including access to Pasifika peer support workers.
www.vakatautua.co.nz  | 0800 825 282

Victim Support
Victim Support is a community organisation that helps people hurt by crime and other trauma. Victim Support’s volunteers give up their time and use their life experience, training and skills to support people in their community dealing with some of life’s greatest challenges: the aftermath of crime or other trauma like suicide or fatal accidents.
0800 VICTIM | 0800 842 846 | http://www.victimsupport.org.nz/

Women’s Refuge
A safe place for women experiencing domestic violence and their children. Your local police station, GP or counsellor can put you in touch with your local Refuge centre or you can call them directly.  If in danger, dial 111 for the police. 
www.womensrefuge.org.nz | 24/7 Crisis Line: 0800 REFUGE / 0800 733 843
National Office: Phone: (04) 802 5078 | Email: info@refuge.org.nz


Altered High
Counselling, groups and family work for young people aged 13-19 who struggle with addictions and substance abuse. They operate a mobile service all over the wider Auckland region and can see you in a place that suits you, for example at school, in community rooms or at home. http://alteredhigh.com/ |  (09) 845 1893 | 409 New North Road, Kingsland | alteredhigh@waitematadhb.govt.nz

Arahura Charitable Trust
Arahura Charitable Trust currently provide a Level 3 residential support service in Mt Roskill and a peer-led community support centre and day programme called Crossroads Clubhouse in Grey Lynn. Crossroads Clubhouse provides adults who have had their lives disrupted by mental health problems the chance to get back on track through opportunities to connect with like-minded people, use their valuable skills in meaningful work, learn new skills, build lasting relationships and, perhaps most importantly, the opportunity to be wanted and needed.
www.arahura.org.nz/ | Main office (09) 360 0745 | admin@arahura.org.nz
Clubhouse: (09) 376 4267 | admin@crossroadsclubhouse.org.nz

Auckland Women’s Centre
Drop‐in centre, library, support groups, cheap massage, and low cost counselling for women.
www.awc.org.nz | Ph (09) 376 3227 | 4 Warnock Street, Grey Lynn

Community Alcohol and Drug Service (CADS) Auckland
CADS provides individual counselling services and runs a number of free educational and therapeutic groups for people who may have issues with alcohol and drugs or have family and friends who are affected. They deliver services across the wider Auckland region from Wellsford to Mercer.
https://www.cads.org.nz/ | 09 845 1818

DRIVE Consumer Direction Counties Manukau
DRIVE Consumer Direction is a peer support network for people who experience mental health or addictions challenges within the CMDHB region. They provide a range of different recovery focused activities and support groups that meet throughout the year, including the Counties Manukau Bipolar Support Group, regular Recovery College events, and more. DRIVE is part of Ember Korowai Trust and stands for Development, Recovery, Information, Voice and Education. www.drivedirection.org/drive/ 

Ember Korowai Trust
Ember is a large NGO service that aims to support people who experience mental health difficulties, addictions, and/or intellectual disabilities across the Auckland region.  They offer three mobile community support teams, peer support, respite houses, residential support, intensive outreach services, youth services, employment support, and a programme of regular personal development groups called Personal Focus.
North Auckland Office: 49B Apollo Drive, Rosedale 0632, Auckland | 09 443 3700
South Auckland Office: 51 Huia Road, Otahuhu, Auckland | 09 523 2790 https://ember.org.nz/ | info@ember.org.nz

Friendship House
A community organisation providing family support services, advocacy, individual, group, and family counselling options, and a range of other programmes and activities to promote community health and wellbeing. www.friendshiphouse.org.nz | 092622322 | 20 Putney Way, Manukau | info@friendshiphouse.org.nz

Equip provides a range of services that help people who experience mental health issues. You can self-refer or ask for a referral from a GP or key-worker. They provide a range of services for Older Adults, Community Support, Accommodation, Residential Services, Respite, Family Whanāu Groups, Dietician Services, and Community Gardens. Equip provide varying amounts of support, and in most cases, the service can come to you.
www.equip.net.nz/ | 09 477 0338

Essentially Men
‘Exploring the heart of masculinity’ A support service for men and boys operating in Auckland.
http://essentiallymen.net | 09 376 2386 | info@essentiallymen.net

Family Action
Family Action specialises in providing free and confidential support in West Auckland for survivors of sexual harm and their family/whanau. Their services include counselling, women’s refuge houses, a crisis service for support after a sexual assault, and a youth programme called ChangeWorks.  
www.familyaction.org.nz/ 13 Edsel Street, Henderson | 09 836 1987 / 0800 326 327 | office@familyaction.org.nz

GROW – Auckland
“GROW is a volunteer association of people who know they need a stabilising influence to correct a mental, social or spiritual condition in their life and who earnestly desire to change and are willing to help one another grow to personal maturity.“ Auckland groups operate in Papatoetoe, St Lukes, Highland Park, North Shore and Onehunga. 
Auckland Office: 97 St Lukes Road, Sandringham | (09) 846 6869 | Auckland@grow.org.nz

Hearts and Minds
Hearts and Minds (formerly Raeburn House) is a community development organisation promoting mental health and community wellbeing. They provide groups and workshops, support for newcomers to New Zealand, family support services and all sorts of information in the North Shore and Rodney areas, including a directory of local support services.
www.heartsandminds.org.nz/ | 021 706 393 | learning@heartsandminds.org.nz

Homebuilders Family Centre
The Homebuilders Family Centre provides advocacy, parenting courses and counselling for youth and adults. You can talk about relationship issues, communication difficulties and parenting issues. www.homebuildersfs.org  | 5 Hexham St, Warkworth | (09) 425 7048 | homebuildersfs@gmail.com

Inner City Women’s Group
The ICWG offer specialised support and education programmes for women, available in different locations across Auckland including Reclaiming Myself: Assertiveness, Communication And Life Skills, Breaking the Cycle: Freedom From Abuse And Violence, Irate: Women And Anger, and Pave: Women’s Stopping Violence Programme (Court and Corrections only).
www.innercitywomensgroup.org.nz | 09 360 4933 | tammy@icwg.org.nz

Iosis Merivale Whanau Development Centre
Iosis supports parents and family members to change their family life for good through providing social work, counselling, foster care, social workers in schools, parent support and financial mentoring in the South Auckland region. Their free counselling services include one-on-one, couples, children, teens, adults, and family therapy. Referrals can be made by anyone – self, family, doctors, lawyers, social workers, Oranga Tamariki, RTLBs.
www.iosis.org.nz | 112c Russell Road, Manurewa| (09) 255 5212 | enquiries@Iosis.org.nz

Kahui tu Kaha
From their website: “Our work is to assist people on their recovery journey, to living a rich and fulfilled life. We use the Strengths Model to help us in this endeavour. Our aim is to enable people to reach their dreams and goals in life and to contribute in their community.” Services include peer support and consumer advocacy, emergency housing, respite services, residential support, and rainbow services. http://kahuitukaha.co.nz/ | Central Office: 300 Great South Road (Level 1), Greenlane | 09 531 4040

Mahitahi Trust
Mahitahi Trust is a charitable trust that provides Kaupapa Maori services and programmes of support to people who experience mental health problems across the ADHB and CMDHB areas.  They only accept referrals from ADHB and CMDHB mental-health services.
www.mahitahi.co.nz | 15a Ronwood Ave, Manukau, Auckland | 09 262 4533

Man Alive
A service whose goal is to promote actively positive manhood and strong relationships through a range of integrated services. Services include Men’s Change and Support Group, Counselling and Group Support for Sexually Abused Men, The Respect programme, and Family & Couple Counselling. Their service is also offered in Northland. http://manalive.org.nz | 11 Edmonton Rd, PO Box 21 963, Henderson | Ph (09) 835 0509 |Email: info@manalive.org.nz

Mind & Body Consultants Peer Support Services
Auckland Central, West and North Peer Support Service run by and for people with experience of unwellness. Get support from someone who has been there. Also with an office in Christchurch.
www.mindandbody.co.nz | Ph 09 630 5909 ext 9821 | hayley@mindandbody.co.nz | gudrun@mindandbody.co.nz

Mt Albert Community Club
An activities-based support group for adults who have experienced mental health challenges. Meets on Monday, Wednesday and Friday 8:30-3:15pm at the Mt Albert Methodist Church, 831 New North Rd, Mt Albert, Auckland. The entrance is halfway down the church on Alexis Ave.  No need to book, you can just show up.  https://mtalbertcommunityclub.com/ | 027 591 6978 | mtalbertclub@gmail.com

North Harbour Living Without Violence (NHLWV)
A community organisation based in Takapuna whose main purpose is to facilitate respectful relationships. NHLWV is committed to the ongoing provision of high-quality domestic violence services. They emphasise the right of all people to live lives free from violence and abuse in all its forms.
www.livingwithoutviolence.org.nz/ | Phone: (09) 489 3770 | PO Box 33 681, Takapuna, Auckland, New Zealand | nhlwv@xtra.co.nz

North Shore Women’s Centre
NSWC provides a range of services for women; information and referral, counselling, a Community Support Worker, as well as courses and clinics. Clinics include a legal clinic, counselling and holistic health clinics.
www.nswomenscentre.co.nz/ | 5 Mayfield Road, Glenfield| (09) 444 4618

Peace Foundation (Foundation for Peace Studies Aotearoa/New Zealand)
A foundation offering innovative and quality programmes, services and resources that are used in many schools, homes and communities – both in New Zealand and overseas. It helps to establish and maintain peaceful and non-violent relationships by teaching skills that encourage better communication, co-operation and non-violent conflict resolution.
http://www.peace.net.nz | (0-9)-373-2379 | 128 Khyber Pass, Grafton, Auckland | admin@peacefoundation.org.nz

Pohutukawa: Auckland Sexual Assault Service for Adults
A specialist medical service for adults who have been sexually assaulted or abused, serving the entire Auckland region – Rodney to Franklin. They provide infection and pregnancy prevention, and referral to support and counseling services. Everything will be your choice. They accept self-referrals and referrals from GPs, counsellors, police and other agencies. There is a separate specialty service for children and young people aged 0-19 years called Te Puaruruhau.
Building 7, Floor 3, (Entry via Building 4), Greenlane Clinical Centre | (09) 375 4352

Rainbow House
Therapy for children, adolescents and families struggling with the social, emotional and behavioural difficulties that can accompany Autism and ADHD.
www.rainbowhouse.net.nz/ | 38 Green Lane East, Greenlane | (09) 520 4030 | TheRainbowHouse@gmail.com

Founded in 1990 Shine provides support for women and children who are affected by domestic violence and supports men who hurt their families to change their behaviour. Services include refuge houses, programmes to support children, advocacy and safety planning support, and a national helpline operating from 9am – 11pm 7 days a week. www.2shine.org.nz | National Helpline: call free 0508 744 633
Auckland Office: Ground Floor, 409 New North Rd, Kingsland | Phone: 09 815 4601 | enquiries@2shine.org.nz

Springboard Community Works
Springboard works with at risk families and youth. They provide alternative education, youth offender intervention and work readiness programmes, a school and after school values programme, mentoring for at-risk kids, an anti-graffiti crew, counselling, and support services for struggling families.
www.springboard.org.nz | 09 425 4623 | 58 Hamatana Rd, Snells Beach | mail@springboard.org.nz

Te Kotuku Ki Te Rangi
Te Kotuku Ki Te Rangi is a Charitable Trust established in 2001 to provide support and care for Maori and Non-Maori who experience mental health disabilities. They provide kaupapa Maori community support services, a residential rehabilitation service, and respite care for adults. Accepts self-referrals and referrals from WDHB healthcare providers.
www.tekotuku.co.nz | 2/40 Copsey Business Park, Copsey Place, Avondale | 0800 731 188 | reception@tekotuku.co.nz

Te Puaruruhau: Auckland Child Protection Health Clinic  
Te Puaruruhau is the Auckland District Health Board health service for children and young people who have experienced abuse or neglect 0 – 19 years (daytime service). After hours, the service will see children and young people with concerns regarding sexual abuse up to, and including, the age of 17 years.
99 Grafton Road, Auckland | (09) 307 2860

Thrive Teen Parent Support Trust
Thrive primarily works with mothers and fathers who have had their first child, or were pregnant with their first child, before the age of 21.  This means that Thrive may work with parents of toddlers, who are in their early twenties, however the focus remains on ‘early engagement’.  Thrive aims to provide a seamless service whereby young expectant parents to be, for example, become engaged through Thrive’s antenatal programme, then continue their parenting journey supported by young mums and young dads groups and contributing to Thrive in a variety of ways as their child grows older.  Throughout this period, teen parents are encouraged to identify their strengths both as parents and as young people, and many go on to become leaders (leadership group), supporting Thrive to develop its services and resources to best suit the new young parents coming through.
www.thrive.org.nz  | 09 551 4367 | 482 Swanson Road, Ranui | admin@thrive.org.nz

Toi Ora Live Art Trust
A live arts trust for people who have experienced mental health problems and/or other disabilities. Their focus is on creativity in its many expressions, rather than on mental health. They run heaps of free creative classes—music, art, writing, mosaic, painting, computers…etc and even have their own gallery space for exhibitions and events.  www.toiora.org.nz | 6 Putiki Street, Grey Lynn | (09) 3604171 | info@toiora.org.nz | www.facebook.com/toiora

Vision West
A community trust providing social services like emergency housing and food parcels, counselling services, health clinics, budgeting support and more.
www.visionwest.org.nz/ | Main office: 97 Glendale Road, Glen Eden | 09 818 0700 | office@visionwest.org.nz

Walsh Trust
A West Auckland provider of well-being and community support services including support workers, peer support, residential programmes and respite houses, employment support, and a range of programmes to support your physical health and personal development.
www.walsh.org.nz  | 09 837 5240 | 0800 1WALSH | reception@walsh.org.nz  

Whanau Marama Parenting
A community-based organisation who is fully committed to, and passionate about reducing the statistics of child abuse and family violence on the Auckland’s North Shore, through the delivery of parenting courses for parents of all cultures.
www.whanaumarama-parenting.co.nz | 022 341 6212 | Glenfield, Auckland

Whare Tiaki Hauora
A kaupapa Maori service in South Auckland providing housing support for who experience mental health problems, adult crisis respite options, and support workers to help you access the community resources you need.   
www.wharetiakihauora.org.nz/ | 0800 024 321 | 14 Rehua Place, Favona, Auckland

Women’s Centre Waitakere
The women’s centre provides a safe community space, group programmes, and low-cost counselling options for women in West Auckland.
www.heartofthewest.org |09 838 6381 | 111 Mcleod Road, Te Atatu South | info@womenscentre.org.nz

Youth Health Hub
The Youth Health Hub is a FREE health service to young people aged 10-24 years living in Waitakere City, North Shore and Rodney. They offer individual counselling services, youth workers, group programmes and youth health clinics.
http://youthhealthhub.co.nz/ | 09 836 2329 / 0800 562 023 | youthhub@healthwest.co.nz

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