Engage Aotearoa

Acute / Crisis / Urgent Teams

Acute / Crisis / Urgent Teams

If you or someone you know is facing an urgent mental health crisis, you can call your local Crisis or Urgent Team for support. You may be asked to leave your name and number and one of the crisis support workers will give you a call back and help you figure out what to do next. If you need it a mental-health worker can visit to carry out an urgent mental-health assessment and access to crisis care like respite, follow-up with your local community mental-health team, and acute inpatient services.

If you or someone you know is in danger, call the police or an ambulance on 111. The police will attend to the situation and arrange Crisis Team contact at the police station – their focus will be on keeping everyone safe and they do not act on any other illegal activities being conducted, so you can feel free to call the police if someone is in danger, even if there are drugs around, for example.

You might need to wait before a crisis team can get to you. It helps to have someone with you. If you need someone to talk to while you wait, you can find phone counselling options in the Helplines Section of the directory. Visit the coping tools tab on the Engage Aotearoa website to find strategies for coping safely through times of crisis. www.engagenz.co.nz/copingkete


Health Point has a nationwide directory of health services including DHB Crisis Teams here: www.healthpoint.co.nz/

The Mental Health Foundation keeps a nationwide directory of each of the DHB Crisis Teams here:


Urgent Team for Auckland and Waitemata DHB region
You will need to inform the operator of the region you are in (central, west, or north). Operates 24/7    
0800 800 717

Urgent Team for Counties Manukau DHB region
0800 775 222

Child and Adolescent Duty Team for West Auckland
Ask for the ‘duty team’ during business hours and follow the recorded prompts after hours. Afterhours, this line redirects to the adult urgent team for Auckland and Waitemata DHB listed above. 
(09) 822 8666 | 0800 22 86 66

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